The girls Halloween costumes are late. As in, they were supposed to be here last Wednesday, late. I tried to give the company the benefit of the doubt and didn't call them right away. Today though, I got a little worried. I decided to give them a call just to make sure everything's still okay. I of course had to wait until everyone was down for the night so that it would be quiet enough for me to make a phone call.
It turns out everything is not okay. Apparently the costume that I ordered for Boo is sold out. Why, during the course of the last 4 weeks, no one has bothered to call or e-mail me I do not know. The other costumes are supposedly ready, but they haven't been shipped. I asked the representative to have the other stuff shipped to me immediately to which she informed me that I would have to wait and speak with someone in the "help" department tomorrow. Ugh! What a disaster. I have no ideas for a back-up for Boo. At this point I'm worried the other costumes will even get here in time.
This is the first year I've even done something like this. I don't sew so making my own isn't even an option. I'm not impressed with anything I've seen in local stores (think really small town) I really hope this works out. Even if it does this will be my first and last time ordering from this company.
Monday, October 20, 2008
Customer Service Stinks
Posted by Family_Dauk at 9:58 PM
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3 comments:
Well tell us what company it is for a public warning, won't ya!? :)
Ahhhh I guess that would be important huh. I ordered the costumes through Celebrations Express (Costumes Xpress) When I called them back this morning they informed me that Tea's was out of stock as well. I ended up choosing a lamb costume for Boo and a hula girl for Tea. They will be here on Thursday with free overnight shipping. So they say. They really didn't even act like I had reason to be upset. I'm in a pinch this year, but never again I say never!
I hope it works this time. That really stinks! Let me know if they're running late and you wanna borrow an elephant or octopus costume :)
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